Refund Policy
Last Updated: October 2025
At Daya & Sons, we aim to ensure that every customer is fully satisfied with their purchase. We take great care in preparing and delivering all products to the highest quality standards. However, we understand that issues can sometimes arise, and we’re here to help resolve them as efficiently as possible.
1. Eligibility for Returns
Due to the perishable nature of many of our products, we are unable to accept returns for items that have been opened, used, or are no longer in their original packaging. Non-perishable items may be eligible for return within 14 days of delivery, provided they are unused and in the same condition as when received.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at Dayafrozensales@gmail.com or on +447970382334 with your order number and clear photos of the issue. Once verified, we will offer a replacement or refund, depending on product availability and your preference.
3. Refunds
Approved refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item (if applicable). Refunds may take additional time depending on your bank or payment provider.
4. Exchanges
Exchanges are only available for items that are defective or damaged. If you need to exchange an item, please email Dayafrozensales@gmail.com or call +447970382334 and include your order details and supporting images.
5. Delivery Issues
If a delivery is delayed, refused, or undeliverable due to incorrect address information provided by the customer, we cannot guarantee a replacement or refund. Please ensure all delivery details are accurate before confirming your order.
6. Contact Us
If you have any questions regarding returns or refunds, please contact our support team at:
Email: Dayafrozensales@gmail.com
Phone: +447878714459